Data & Technology Department
The role of Data & Technology Department is to create pioneering data innovations and to carve out new business opportunities. We gain a comprehensive understanding of the customer’s current needs from the analysis of various data while coordinating with other departments to provide customers with optimal services. We are aspiring to use data science to become a customer orientated data-driven company. To make this a reality, the maintenance of the necessary data infrastructure and technology is also pivotal.
We produce data innovation that influences company development
Data analysis is not a job one person does quietly on their own. As our whole company places importance on digital strategy, cooperation with other departments is essential. We analyze customers' behavioral patterns and psychology and share this not only within the team but also with other departments. There are many opportunities to present specific designs for new operations and plans based on analysis results to the management team. Also, we have a long-term internship for graduate students, where they experience working with real data. In the program, the interns solve problems directly related to business. To enhance CX (Customer Experience), we are working hard every day, researching and developing technology together with bright-minded creative young personnel.
Responding to the increasing demand for data analysis and contributing in a way that exceeds expectations
My job is to use data analysis to solve the problems of the Claims Department, the Contact Center, and the Marketing Department. For example, the contact center gets multiple calls at the same time, and we are currently analyzing which calls from customers should be prioritized in terms of importance. We also use demand forecast analysis to advise on the optimal placement of personnel at days and times where there will be many enquires. As I took part in our internship during my time at graduate school, I am also involved in the recruitment and hiring of interns. I am working hard to find people who can contribute to the company. Through analyzing data, we know the best action to take next, which leads to improved revenue and has a positive impact on the company’s business. Interns are not limited to analyzing and modeling, but also present the results of their findings to the business team, management, and tech companies. This experience allows the interns to get many opportunities to gain feedback from a business perspective.