Opportunities for a responsible position even if you are young
I previously worked at a call center in a different industry. It unfortunately closed, and so I started looking for a job where I could put my phone-based customer communication skills and computer skills such as data entry to use. One day I saw AXA’s recruitment ad and decided to visit the Kochi Office. As I was briefed on what the job entailed, I found the positive and energetic atmosphere of the workplace appealing. What struck me in particular was that the team leaders and HR staff were from my own generation. Having heard that even young people had the chance to be assigned to a responsible position regardless of their job history, I thought that maybe I too could make meaningful contributions in various areas. So I joined the company.
I am now dealing with customer inquiries and providing insurance advice as a customer adviser. My primary job involves providing information on insurance that meets individual needs, including procedures for new policies, renewal and continuation procedures and online procedures. In my previous job, I would just take incoming calls, but since working here, I have realized the importance of being customer-focused.